Moonkeep

Support

Questions, bugs or ideas: write to moonkeep@mor-fit.com. We usually answer within two days.

Purchases

How do I restore the Gardener's Pack on a new iPhone?

Sign in with the same Apple ID you bought it with, open Settings (the gear at the top right) and tap Restore Purchases. You can also tap your coin count at the top of the screen to open the shop, where the button is under the Gardener's Pack. The pack is a one-time purchase and comes back on every iPhone that uses your Apple ID.

Can coin pouches be restored?

No. Moonbeam coin pouches are consumable: the coins go into your garden as soon as the purchase completes, so there is nothing to restore. Coins you already have are part of your progress and travel with it through iCloud (see below).

What does the Gardener's Pack include?

It is paid once and yours for good. Everything in the game can also be done without it.

What are coins for?

Coins refill a generator early or add a storage slot. You earn them from orders and from Pip's daily gift; pouches are optional. Nothing in Moonkeep is random for money.

I was charged but nothing arrived.

Close Moonkeep completely and open it again: the App Store delivers unfinished purchases at launch. If you use Ask to Buy, the purchase arrives after it is approved. Still missing? Write to us with the date of the purchase (never send card details).

How do I get a refund?

Purchases are handled by Apple, so we can't issue refunds ourselves. Request one at reportaproblem.apple.com, signed in with your Apple ID, and choose the Moonkeep purchase.

Progress and iCloud

Where is my garden saved?

On your iPhone, with a copy in your own iCloud when iCloud is on for your Apple ID. A new iPhone or a reinstall picks up where you left off. There is no account to create, and we never see your progress.

My progress didn't come back after reinstalling.

If iCloud was off when you played, the save stayed on that iPhone only.

Does Moonkeep work offline?

Yes. The game plays fully offline. iCloud, Game Center and purchases catch up when you are back online.

Game Center

How do achievements and the leaderboard work?

Game Center is optional. When you are signed in, Moonkeep reports six achievements and your Stars Restored total to Apple Game Center. Sign in or out in the iPhone's Settings › Game Center. Achievements you earned while signed out are sent the next time you open the game signed in.

Sound and comfort

How do I turn the night sounds on or off?

Moonkeep starts silent. Open Settings in the game and switch on Night sounds for crickets, water and soft chimes. Haptics have their own switch there too.

When you write

Tell us your iPhone model, iOS version and the app version (in the App Store), and what you did just before the problem. A screenshot helps.